In accordance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI), it is declared that the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, is the owner of this domain www.ciutatfeliç.com. These terms and conditions, together with your acceptance in the purchase confirmation, constitute the contract between you and www.ciutatfeliç.com
PURCHASING PROCESS
You can choose the products you want to buy by clicking on the “ADD TO CART” button from the product listings or from the details of them. At the end of the selection of items go to “Basket”, where you can modify or delete the contents of the basket. To finalize your purchase, click on “Finish purchase” and complete the information that will be requested (personal data, shipping address, billing information and payment method). If you are a registered user, you can enter your username and password to retrieve your information and use it to complete the purchase process. To confirm your order, and after accepting these general conditions of purchase, click on “CONFIRM PURCHASE” and complete the necessary steps to make the payment of your order. Once the payment is completed, you will arrive at a confirmation screen and receive an email with the summary of your order.
Once the order is confirmed, it will not be possible to modify it.
GENERALITIES
As a general rule, the realization of an order in the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD HAPPY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, supposes the acceptance of the present general conditions of sale reflected in this document. The Client declares, under his responsibility, to have read and understood the present general conditions of sale and to accept them. No provision made by the client may differ from these, if they have not been expressly accepted by the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD FELIZ, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,, to the rest of the countries of the European Union and South America. There is no minimum order quantity. An order is not final until it is confirmed by the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,
MINIMUM AGE AND PERSONAL DATA
The minimum age to place an order is 18 years. The Client guarantees that he has at least said age as well as the veracity of the data provided in the registration or in the purchase process. In any case, the client will be solely responsible for the false or inaccurate statements made and for the damages caused to the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD FELIZ, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,
PRICE AND TAXES
The prices are expressed in euros (€) and include current Spanish VAT. The applicable price will be the one recorded at the time the customer makes the purchase. In the case of promotions and offers, the published prices are valid until the end of the validity of the offer. Shipping costs are NOT included in the price, unless expressly stated otherwise. These are exposed during the purchase process and are defined in the SHIPPING COSTS section.
The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, reserves the right to make, at any time and without prior notice, the modifications that it considers timely, being able to update products, prices and services daily depending on the market.
AVAILABILITY
Due to the particularities of the products available in the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, there is the possibility that some of the products purchased by The customer is not available at the time of order. In that case, from the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, we will contact the client, via email or of the telephone number provided during the purchase process, to communicate the incident. If it is not possible to offer the desired product within a reasonable delivery time, the CIUTAT FELIÇ / HAPPY CITY / CIUDAD HAPPY Association, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, would offer you a product closest to your needs or you would be reimbursed the corresponding amount.
WAY TO PAY
The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, guarantees the highest security and confidentiality in your purchase, offering the following payment methods:
PAYPAL
With PayPal we will send you to the PayPal secure payment platform to identify yourself as a user. Your order will be validated and processed immediately.
The Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD HAPPY, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, reserves the right not to process the order of a customer who had not paid totally or partially a previous order or with which there is an active payment litigation, as well as any order that has evidence of payment fraud or whose formalization has not been completed.
DELIVERY
the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,.
Shipping costs include handling, packaging, shipping and compulsory transport insurance and will be indicated when ordering and prior to confirmation.
Consult the cost in Shipping Conditions by sending an email to hola@ciutatfeliç.com
DELIVERY TERMS:
The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, do not process any order until checking the total payment of the amount thereof. Once the payment confirmation is received, you will receive your order within 2 to 7 working days (shipments to the Peninsula), depending on availability. If due to circumstances beyond the CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY Association, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,, an order could not be sent within the indicated period, we will place Contact the Customer through the email or telephone number provided during the purchase process, to communicate the incident and indicate the approximate date of delivery.
For shipments to the Balearic Islands, the Canary Islands and the European Union, consult the shipping times at hola@ciutatfeliç.com The delivery is considered made at the time the carrier makes the order available to the customer and he has signed the delivery note. It is up to the customer to verify the products at the time of receipt and indicate all the exceptions and claims, which may be justified, on the delivery note. In the event of any anomaly in receiving the merchandise, the customer has 24 hours to submit a claim.
No shipments are made to PO Boxes.
At the time of making the purchase you can indicate an alternative shipping address (address of a family member, workplace …), to facilitate the delivery of the order and not generate additional shipping costs.
Deliveries will be made from Monday to Friday, the CIUTAT FELIÇ / HAPPY CITY / CIUDAD FELIZ Association not being responsible, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, for the delivery of the merchandise or of Possible delays in the delivery period.
SPECIAL DATES
To ensure that your gifts arrive on time on certain special dates, such as Christmas or Magi, you must place the order before: Christmas: last day December 20th. Three Wise Men: last day December 22.
For other dates, in case of doubt contact us.
RETURNS AND EXCHANGES
The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, works to achieve maximum satisfaction, however if for any reason you will not be satisfied with your order Please notify us within a maximum period of 2 calendar days from the receipt of the same, clearly indicating the order number and the nature of the incident. Then we will contact you to find a satisfactory solution and indicate the steps to follow. We will not accept changes or returns that have not been previously notified.
POSSIBLE CASES OF RETURN:
If one or more products have arrived damaged due to transportation:
You can return the product in its original packaging assuming the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD HAPPY, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, the extra transport costs that may originate proceeding to the product forwarding totally free for you. For this, it will be essential that you verify the status of your order at the same time of receipt and state your claim on the delivery note before signing. Inform us of the anomaly on hello@ciutatfeliç.com within a maximum period of 24 hours from the delivery (article 952.2 of the Commercial Code). The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, will not assume any responsibility if the products have deteriorated because the recipient cannot be reached at the address of delivery.
If one or more products received do not correspond to your order: We will send you the correct products or refund the corresponding amount for the same payment method used. the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, will assume all the extra transport costs that may arise, provided that the product has not been used, altered or manipulated.
RETURN WITHOUT INCIDENT:
The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, offers you the possibility of returning your order without any commitment, provided that it is made within the term of 14 calendar days, as established by current legislation, and being in perfect condition and in the original packaging. In this case, you must bear the return costs. Once the order has been inspected, we will notify you by email of the acceptance of the return and we will refund the amount of the order, excluding shipping costs, by the same payment method used in the purchase.
If your order has not started processing:
You will only have to inform us of your cancellation and we will refund your total amount for the same payment method used by you. Important: Remember to never throw away the packaging of the products until you have verified that they are in perfect condition. Before opening any product, verify that these match your order. In the event of any anomaly, do not remove the product from its original packaging and contact us immediately.
DISCOUNT COUPONS
The coupons are occasional discounts for our clients based on the different marketing actions of the CIUTAT FELIÇ / HAPPY CITY / CIUDAD HAPPY Association, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,. Coupons can be transferable but only one coupon can be used per order. The conditions for redeeming the promotional codes will appear in the shipment or publication thereof, and a minimum purchase order, a specific purchase period or a first purchase of a new customer may be a condition of use.
MODIFICATIONS OF THE GENERAL CONDITIONS OF SALE
The Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the contents and services provided through it and the way in which they are presented or located. These changes must be accepted by the Client each time he makes a purchase. For this reason, this page should be reviewed frequently or every time a purchase is made. If any clause of these General Conditions of Sale is declared totally or partially null or ineffective, it will affect only said clause or part thereof that is null or ineffective, the rest of the general conditions remaining in everything else and having such provision or the part of the same that is affected by not put unless, because it is essential to the present general conditions, it would have to affect them in an integral way.
PRIVACY POLICY AND PROCESSING OF PERSONAL DATA
Uponcompleting the purchase, the data provided by the user will be automatically added to our databases and will be used for sending commercial information and the latest news on the website.
In no case will spam be sent, and the user may request at any time the withdrawal or rectification of said data. In any case, the personal data and all the information provided by the user during the purchase process in the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD HAPPY, with NIF G44522068 and address in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, are subject to the privacy policy of the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD FELIZ, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón,
INTELLECTUAL AND INDUSTRIAL PROPERTY
The website www.ciutatfeliç.com, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of the provider or if applicable license or express authorization by the authors. the CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY Association, with NIF G44522068 and address at CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, grants the user a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 license whose exact terms can be consulted in this link. Any other use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author. The designs, logos, text and / or graphics outside the Association CIUTAT FELIÇ / HAPPY CITY / CIUDAD FELIZ, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, and that could appear on the site web, belong to their respective owners, being themselves responsible for any possible controversy that may arise regarding them. In any case, the Association CIUTAT FELIÇ / HAPPY CITY / HAPPY CITY, with NIF G44522068 and domicile in CAMINO VIEJO DEL SERRADAL, 87 GRAO DE CASTELLÓ Cp: 12100 Castellón, has the express and prior authorization by them.
To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the contact form that is maintained on the website.
APPLICABLE LAW AND JURISDICTION
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of the owner of the site.
These General Conditions of Sale are updated as of June 15, 2017.